Complaints Procedure

LYDIA Connect organizes courses and coaching sessions every year. Through the years we have built up experience and we strive to do our work to the satisfaction of the participants. However, it is possible that a participant has a complaint about a training course followed, a coaching session or about a procedure.

You can notify LYDIA Connect of any complaint by telephone or by e-mail.

If you wish to make your complaint known by telephone, please contact Monique Fahner, via +31 6 28625614.

If you wish to make your complaint known by email, please contact Monique Fahner, via monique@lydiaconnect.com, with the following information in the e-mail:

• Your name, address and telephone number.
• The title and the date of the training course or coaching session you have a complaint about.
• Description of the complaint.

Procedure

Within one week of receipt of a complaint, the complainant receives a confirmation of receipt of the complaint and the notification that the complaint has been processed and who will handle the complaint within three weeks of receipt.

Retention

Complaints and the manner of handling are treated confidentially and recorded and kept for a period of three years.