Complaints procedure

LYDIA Connect organizes training and coaching sessions every year. Over the years we have built up experience and we strive to perform our work to the satisfaction of our participants. However, it is possible that a participant has a complaint about a training, coaching session or procedure that has been followed.

You can inform LYDIA Connect of a complaint by telephone or by e-mail.

If you want to make your complaint known by telephone, you can contact Monique Fahner, via +31 6 28625614.

If you want to make your complaint known by e-mail, please contact Monique Fahner, via monique@lydiaconnect.com, with the following information in the e-mail:

• Your name, address and telephone number.
• The title and date of the training or coaching session that you have a complaint about.
• Description of the complaint.

Procedure

You will receive a confirmation of receipt within one week of submitting the complaint. Within three weeks of filing the complaint, you will receive a message with the handling and who is handled it.

Storage

Complaints and the manner of handling are treated confidentially, recorded and stored for a period of three years.